Sunday, February 2, 2014

Accident that occured at Suntec Precinct.

I actually met an accident at Suntec last June and I felt that Suntec has a role to play in the cause of the accident. I wrote in to them, first they told me they will get back to me as soon as possible, but they did not. Second, when they finally replied, they did not provide a reasonable explanation on their stand. I felt that this is still unsolved and here I am to share with you guys on the incident.

Below was the email I sent to them.
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To-whom-it-may-concern,

I would like to request for a compensation of $3028.50 to be made to me due to an accident that occured on 15 June 2013, Saturday at the Suntec precinct.

On 15 June 2013, in the afternoon i drove my car to Suntec to settle some stuffs. When I was about to turn in to the basement carpark from Tower 4,  there was a car stopped right before turning in to the carpark (like the black car shown in Photo 2 below). I saw there wasn't anything blocking it and there was a perfect through way into the carpark, hence without hesitation i overtook the car and tried to drove passed him. But, when i swerved to the right and wanted to swerve back in front of him. I DID NOT notice there was a flat divider on the ground and my car's undercarriage drove over it and created a big bang on the spot. When i parked my car at the basement carpark, i saw splatters of engine oil ALL over the floor. After I settled my stuffs at Suntec, i drove the car to my place, and it broke down at my place there. The car was towed to a workshop and the mechanic told me that the engine was damaged and need to be replaced (See Photo 5 for the damaged engine). And for that, it cost me $2728.50 to replace the entire engine. Some time later, there was some problem to my radiator due to the impact from that accident, there was a leakage and i had to replace the entire radiator as well which cost me $300 (Invoice is as attached in this email).

I felt that Suntec has a role to play in the occurence of this accident. I felt that the flat divider should NOT be placed in the middle of the road. If its to divide the two lanes, it SHOULD be higher or indicate with a pole to make it more visible to the public like the next divider which was with the poles (See Photo 6). Many might NOT have noticed that flat divider when turning in to the carpark and i believed i'm not the first person to mount over that (See Photo 4). The concrete divider was badly scraped with many scar marks by other cars. Moreover the two lanes were in the same direction, why would you need to put a divider?

As a public who patronise your premises, I felt that this kind of thing can be prevented and I should not be paying this amount of money out of sudden just by visiting Suntec on good Saturday afternoon. If the divider was not there or was it high and visible enough, i would not have ran over it and caused all the unnecessary damages.

I appreciate your kind understanding and seek your management to look into this seriously. Hence, provide a FULL compensation of $3028.50 addressed to my name OW YEONG CHENG SHI for the damages that i've incurred.

If you need further details, please do not hesitate to contact me.

Thank you.

Rgds,
Shaun Owyeong







This was what they replied. AFTER 3 MTHS.
And my name was spelt wrongly!
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Dear Shuan,
Apologies for late response.
We have reviewed the incident and note that the divider was built in accordance to approved standards. The divider is also clearly visible and there are white markings on the ground to indicate its presence.
Based on the facts presented, it is our view that there appears to be no negligence on Management Corporation’s part.
As such, we regret to inform that we are unable to accede to your claim.

Best Regards
Peter Wu
Manager
Facilities Management

Here, there are some doubts.
1. At the next divider in front, they DO have poles to indicate its presence, but why not the one at the entrance?
2. There are already chevron to indicate the separation between the two same directional lanes, why do you still need to put a concrete divider there? Without Pole even?

Feel free to air your views here by commenting at this post. :)

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