TECHNICIAN PROCEEDED WITH REPAIR WITHOUT SEEKING OWNER'S CONSENT!
My flat screen TV was spoilt. Called BQ Services to repair. Technician (Mr. Tan) came down to repair and said need to take the whole television back for repair. Upon leaving HE SAID "Before ANY major repair which need to incur high cost, he will inform us to see if we want to proceed."
When the Television is ready for collection, they said we need to pay SGD300 because they did a major repair to the Television. I was shocked and didn't expect to hear this. They did NOT inform us before the repair. And request us to pay SGD300. For this instance, they are already at fault.
Leaving us with no choice, and they said we just pay SGD250 can already. At the moment, we thought since they have already repaired, we just accept it. And since its REPAIRED, we expect it to be in good condition again.
Right AFTER ONE MONTH, the television has a line at the middle of the screen and some time later the entire screen turned black, totally couldn't watch anything. When called the manager of BQ Services, apparently also named "Mr Tan", he said the warranty only last for 1 month after the repair. When my mum spoke to him, he even hung up the phone. I told him, in the very first place they are in the wrong by proceeding with the major repair without informing us, hence I demanded that he either bring the TV back to repair without charging us again or refund us the SGD250 we have paid for repair. He did NOT response thereafter.
I wanted to report this matter to CASE, but I've lost the receipt of the repair and still need to make payment to lodge a CASE report, kinda not worth it, hence I'm writing here as a review to share with you guys about BQ Services and DO NOT ENGAGE THEIR SERVICES ANYMORE!
Please help to share with your love ones and friends!
They are located at Jurong area, be careful!
HQ Address: 26, Boon Lay Way, #01-80, Trade Hub 21, Singapore 609970
Retail Address: Blk 498 #01-484 Jurong West St. 41, Singapore 640498